FAQ

Unfortunately, you can't add, remove, or exchange products from an order you've already placed.

Unfortunately, this is not currently possible. In case of a problem, please contact our customer service by e-mail info@mysoda.fi or by phone +358 (0)20 712 1590.

All Mysoda electronic gift card's has a unique code. When you want to pay with a gift card put the gift card code under "gift card or discount code" and press "Apply" in the shopping card. This will reduce the amount of the gift card from the shopping card's total amount. The gift card is valid for one year from the date of purchase.

Unfortunately, we do not currently ship orders from our online store outside the EU (with the exception of Norway and Switzerland). Our retailer Finnish Design Shop. has a wide delivery area, so we recommend ordering our products from their online store.

Please note that you cannot buy products from the Mysoda online store VAT-free, because the online store's products are only sold to consumers.

We deliver your order to Finland, EU countries (except Iceland), Switzerland and Norway.

We deliver the products ordered to Finland as Posti parcel.

Products ordered outside Finland are delivered as GSL- or DHL-parcel.

Please read our shipping and payment terms here.

You have the right under the Finnish Consumer Protection Act to exchange or return all or part of your order within 14 days of receiving the order. The right of return only applies to unused and marketable products in the original packaging.

Follow these steps when returning products ordered to Finland:

• Pack the products carefully in their original packaging.
• Take the package to your nearest Posti service point and send the return to the address below using Posti contact ID.

Return address: Mysoda Oy Holkkitie 6 00880 Helsinki

Contact ID for the returns: Posti 646886

• Remember to ask for a receipt for your return and keep the receipt until you receive an email from us confirming your return.When returning products ordered outside Finland:

Contact our customer service info@mysoda.fi and state in the message that you want to return the order. We will send you detailed return instructions.

If you don't pick up your order within the time specified by the transport company, your order will be returned to the sender, Mysoda Oy. In this case, we will consider the transaction canceled and refund you the payment. Please note that we do not refund any postage for your order.

Due to shipping restrictions CO2 cylinders cannot be shipped to the following countries: Greece, Latvia, Lithuania, Estonia, Bulgaria, Czechia, Croatia, Norway, Slovenia, Sweden, Aaland, Ireland, Romania and Denmark.

Moreover, CO2 cylinders are by default not included in Ruby 2 and Glassy packages. For countries not listed above, you can add a CO2 cylinder to your order separately.

If your delivery does not contain a CO2 cylinder you can use a cylinder bought from a local store or, if you have owned a sparkling water maker before, you can use your old CO2 cylinder. This applies to cylinders using the common screw-on mechanism for attaching it to the device. Those screw-on cylinders are manufactured in accordance with a common European standard which means that cylinders from different brands are compatible with Mysoda sparkling water makers and vice versa.

You can pay your order online with all major Finnish banks:

• Aktian
• Danske Bank
• Handelsbanken
• Nordea
• Oma Säästöpankki
• Osuuspankki
• POP-pankki
• Säästöpankki
• S-pankki
• Ålandsbanken

You can pay your order online using the following cards:

• Visa
• Visa Debit
• Visa Electron
• MasterCard
• Debit MasterCard
• American Express

You can pay your order with mobile payment method:

• MobilePay
• Pivo
• Google Pay
• Apple Pay

You have the following invoice and installment service:

Walley

Read more about the installment here.

Other available payment options are:

• Shop Pay
• PayPal