A water bottle being inserted into a pigeon Ruby 2 sparkling water maker

Trouble­shooting

Woody, Toby & Ruby

Carbonation issues after cylinder change

After replacing an empty cylinder with a full one, you may notice that the device behaves a little differently than with a nearly empty cylinder. This is perfectly normal, since the pressure inside the full cylinder is higher. The higher pressure shows through the device beahving like it was “spitting gout ” carbon dioxide and carbonation feels heavier and more forceful. 

To remove the socalled overpressure from the cylinder:

  1. Press the carbonation button a couple of times without attaching a water bottle to the device.
  2. You will see and hear when the overpressure has been released. Carbonation should then seem to go as smoothly as usual.

Icing on the nozzle

When carbonating very cold water with Woody, the nozzle may temporarily freeze. This causes the water not to carbonate properly.

  1. Pull the bottle towards you to release the pressure. 
  2. The ice disappears automatically.

Tip: Toby, Ruby, Ruby 2 and Glassy are equipped with an anti-freeze nozzle that prevents icing and allows you to also carbonate very cold water. 

With which models can the Mysoda glass bottle be used?

The glass bottles are compatible with Glassy sparkling water makers only

It is not compatible with the other Mysoda models Woody, Ruby, Ruby 2, and Toby.

Other frequently asked questions

Mysoda sparkling water makers  are made in China. But, the raw material of the device, UPM Formi EcoAce wood composite, is manufactured in Finland utilising the residues of the sawmill and pulp industries.

First, make sure the CO2 cylinder is securely fastened. Do not overtighten or use tools. If the carbon dioxide cylinder in the appliance still loosens while carbonating, proceed as follows:

  • Remove the top of the device by turning it counterclockwise.
  • Remove the CO2 cylinder.
  • Make sure that the black O-ring is properly in place at the bottom of the base. Press firmly to seal with your finger.
  • If after this the CO2 cylinder still loosens when carbonating (even though the CO2 cylinder is tightly screwed in place), please contact info@mysoda.fi

Follow the instructions below:

  • Fill the bottle with cold water up to the mark.
  • Attach the bottle to the carbonator by turning it ¼ counterclockwise and gently pushing the bottle upright.
  • Carbonate the water by pressing the carbonation button 2-3 times. Stop when you hear the hiss.
  • Pull the bottle towards you to release the pressure in the bottle.
  • Remove the water bottle by turning it ¼ clockwise.
  • Ready!

Enjoy bubble water as is, or add Mysoda drink mixes. 

You can clean the Mysoda carbonators by wiping the surface with a damp cloth. To prevent damage to the surface of the appliance, do not use strong detergents.

The white specks you can see on our Woody and Toby sparkling water makers are no sign of dirt or damage of the machine but part of their design and material. Our sparkling water makers are made of renewable wood-based composite. The white particles you see are wood fibres which are a component of the wood composite material used.  

  • Ruby 2 features an improved coating, which makes its aluminium parts scratch-proof, more matte and easier to clean. 
  • Ruby 2 has a new nozzle made of food-grade aluminium and stainless steel, which ensures that the nozzle keeps its original colour over the years. The new nozzle also creates a better carbonation result with smaller and more intense bubbles. This helps your water to hold the bubbles for longer.
  • The classic Ruby package contains a 0,5L bottle and a 1L bottle. Ruby 2 comes with only a 1L bottle included in the package. 0,5L bottles can be purchased separately.

Bubbly news

A pigeon coloured Glassy sparkling water maker, a CO2 cylinder with sleeve in similar colours, and a glass bottle in front of tone-to-tone background

Mysoda signs agreement to acquire Linde’s home carbonation operations in the Nordics and Baltics

A white and silver Ruby 2 on a glass table in front of a window with white curtains

Ruby 2 is awarded GOOD DESIGN AWARD 2023

A green coniferous forest viewed from the top

Data incoming: Mysoda is calculating group-wide carbon emissions for the first time in the company’s history